Payments: A 25% non-refundable deposit is required to secure a booking. The remaining balance must be paid no later than 1 month before the date of the first day’s tour. We will send you an invoice for the amount outstanding. You will be able to make payment of the invoice either by bank transfer (preferred) or using an online card payment system.
Details will be provided on the invoice. If you prefer, we can take payment over the phone.
Cancellation: 25% deposit is non-refundable. The remaining balance will only be refunded if notified 4 weeks in advance of the date of the first day’s tour.
JP Orkney cannot be held liable for adverse weather, travel disruption or delay or other unforeseen circumstances which result in guests being unable to attend the start of their tour. In such circumstances, guests are advised to contact JP Orkney in the first instance where we will endeavour to assist with rescheduling the tour. Where delaying or rescheduling is not possible, or guests have limited time on Orkney, such as those visiting for 1 day, the cancellation policy above will apply, and guests will be referred to their respective Travel Insurance arrangements to seek recompense.
JP Orkney retain the right to make minor amendments to itineraries in response to local
conditions to ensure that tours run smoothly and safely.
Travel Insurance advice
JP Orkney strongly recommends all guests obtain comprehensive Travel Insurance for themselves and their group. JP Orkney will not be responsible for any losses, injuries or damage out of our control or as a result of activities or behaviour which is careless, reckless or contrary to safety advice.
Many of the sites you will visit are thousands of years old and whilst well maintained, can still be hazardous if safety advice is not adhered to. You will enter all sites at your own risk.
JP Orkney will not accept liability for injury or damage sustained by guests entering sites and structures
Dietary Requirements/Allergies
Where relevant, please advise JP Orkney of any dietary requirements at the time of booking, particularly any food allergies.
Clothing
Guests are reminded to ensure they are appropriately dressed for the weather and sites such as warm clothing, waterproof/windproof outer garments, and suitable footwear. For more information on Orkney’s climate and weather forecast please visit: The UK Met Office
Fitness/Mobility
Guests are advised that some sites and activities may be less accessible to those with restricted or limited fitness or mobility and where relevant, should notify JP Orkney at the time of booking. JP Orkney will where possible, assist such guests in developing a suitable itinerary that maximises the guest experience. Unfortunately, at present, JP Orkney is unable to offer a wheelchair-accessible vehicle.
Pets/Assistance Dogs
Sorry, no pets are permitted in the vehicle except for assistance dogs.
Smoking Policy
Smoking or the use of electronic vaping devices is not permitted in the vehicle. Many sites also restrict such use. If required, JP Orkney can advise on smoking/vaping facilities at the time of booking.
Right to Refuse Service
JP Orkney wish to ensure that all guests can experience the wonderful sites and activities in Orkney in a safe, friendly, and professional environment. JP Orkney is therefore obliged t
refuse to provide a service or ongoing service to guests who are violent, abusive, or offensive to staff, other guests or site staff, or who conduct themselves in a disorderly manner so as to cause or be likely to cause nuisance, injury or damage to any other person or property. In such circumstances where services to a guest are refused or revoked, the guest/s responsible will forfeit the full cost of the tour and may also be liable for any injury or damage caused. They will also be responsible for any ongoing or return transport arrangements.